Solver Pricing - Support/Upgrades

Support and Upgrades

This page is your guide to Frontline Systems' current terms and prices (as of June 2009) for annual contracts for software support and product upgrades.  Our prices and terms are subject to change without notice; support prices for Flexible Use Licenses are currently under review.  Please click on Summary Terms for information about the services included in Frontline's Annual Support Contracts.

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Annual Support Contracts

The tables below summarize prices for Annual Support Contracts, which provide both upgrades to new software versions and technical support by telephone and email.  Our single user support prices are also listed on the Excel Product Prices and SDK Product Prices pages.  The column Flex Additional User refers to Annual Support for additional users under Flexible Use licenses.

The table below summarizes prices for Annual Support Contracts for our Excel Solver products.  You can view and save a copy of our Order Form.

Excel Product Name	Standalone User	Flex Additional User
Risk Solver Platform	$665	$500
Risk Solver Premium	$345	$260
Premium Solver Platform	$300	$225
Premium Solver	$150	$115
Risk Solver	$200	$150
Risk Solver Engine	$140	$105

 

The table below summarizes prices for Annual Support Contracts for our Solver SDK products.  For the SDK for either Windows or Linux, you can pay just one license price to obtain both 32-bit and 64-bit Editions, but you must pay the Support fee for each Edition you want to use.

SDK Product Name	Standalone User	Flex Additional User
Solver Platform SDK for Windows - Per Edition (32-bit or 64-bit)	$500 / $300	$375 / $225
Solver Platform SDK for Linux - Per Edition (32-bit or 64-bit)	$500 / $300	$375 / $225
XPRESS Solver Engine Library (Dash API)	$360	$270

 

The table below summarizes prices for Annual Support Contracts for our Dual-Use Solver Engines, which may be used with either the Premium Solver Platform or the Solver Platform SDK.

Solver Engine Product Name	Standalone User	Flex Additional User
Std. Large-Scale LP Solver Engine	$600	$450
Ext. Large-Scale LP Solver Engine	$1,000	$750
Std. MOSEK Solver Engine - SOCP	$700	$525
Ext. MOSEK Solver Engine - SOCP/NLP	$1,000	$750
Gurobi Solver Engine - LP/MIP	$1,200	$900
XPRESS Solver Engine - LP/MIP Only	$1,200	$900
XPRESS Solver Engine - LP/QP/MIP	$1,540	$1,155
XPRESS Solver Engine - MIP Dual Core	$400	$300
Std. Large-Scale GRG Solver Engine	$260	$200
Ext. Large-Scale GRG Solver Engine	$500	$375
Large-Scale SQP Solver Engine	$800	$600
KNITRO Solver Engine	$800	$600
OptQuest Solver Engine	$500	$375

Flexible Use Support

We offer Annual Support Contracts for Flexible Use licenses on the following terms:

• The first Annual Support Contract for a Flexible Use license is 2.5 times the price shown above for Annual Support for a Standalone license for the same product.
• This first Annual Support Contract includes (i) updates and upgrades to the software during the contract period and (ii) support via phone, fax and email for up to two individuals, whose names must be provided at the time the Annual Support Contract is purchased.  It includes 30 minutes of consulting assistance, which may be shared between the two users.
• For each Flexible Use license, additional Annual Support Contracts may be purchased at any time for additional named individuals at a 25% discount, as shown in the Flex Use Additional columns above.  Each such Annual Support Contract is for a period of 12 months, and includes 15 minutes of consulting assistance.

Summary Terms

An Annual Support Contract begins on the date it is purchased and lasts for 12 months.  It includes:

• A limited warranty for the functionality and performance of the software product 
• All software upgrades for the product released during the contract term
• Ability to trade in the product for a more powerful Solver product of the same type
• Access to protected support pages of our Website
• Technical support by phone and email during normal business hours
• Up to 15 minutes of consulting assistance arising during the contract term

If a user's Annual Support Contract expires, or if the user signs a Waiver of Annual Support Contract Privileges when initially purchasing a software license, the user receives: 

• Access to protected support pages of our Website for the first 90 days
• Any bug fixes for the product released for the first 90 days 
• Technical support limited to installation and licensing issues
• No warranty as to the functionality and performance of the product
• No upgrades to future versions of the product
• No trade-ins for more powerful products

At present, users without Annual Support Contracts who later wish to upgrade to a new release of a software product, or start taking advantage of our support services, are required to "catch up" by paying the Annual Support Contract prices currently in effect, for the full period from the date that any previous support contract lapsed (or the date that the software license was originally purchased without a support contract) until 12 months beyond the current date.

Please click on Annual Support Contracts - Specifics for descriptions of these services.  Our standard Annual Support Contract is the governing document specifying what is and is not included in each of these services.  If you require pre-sales or evaluation-period support or assistance, please be sure to read Pre-Sales Support and Consulting.

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